Aetna
Continuously improving the acquisition of healthcare customers.
Individual health insurance buyers are either in the market and motivated…or they’re not. That’s why self-selection tactics like online quotes are usually effective. But what if they’re not working?
A remedy to ensure healthy acquisition results.
Our approach was two-fold. For paid search, we employed strategies such as:
- Tightening geo-targeting
- Optimizing match types
- Adjusting bid strategies
- Testing landing pages
We also introduced display remarketing – continually testing and optimizing messages and networks.
The result was a robust recovery.
Online membership more than tripled, with the cost per application dropping by 65%.
What We Did
Strategy and messaging
Online paid search
Display advertising
Search-engine optimization
Metrics, forecasting, reporting