Aetna

Aetna

Continuously improving the acquisition of healthcare customers.

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Aetna work samples of online quoting for banner ads.
Aetna work flow showing online quote and retargeting for banner ads
Tripled online membership

Individual health insurance buyers are either in the market and motivated…or they’re not. That’s why self-selection tactics like online quotes are usually effective. But what if they’re not working?

A remedy to ensure healthy acquisition results.

Our approach was two-fold. For paid search, we employed strategies such as:

  • Tightening geo-targeting
  • Optimizing match types
  • Adjusting bid strategies
  • Testing landing pages

We also introduced display remarketing – continually testing and optimizing messages and networks.

The result was a robust recovery.

Online membership more than tripled, with the cost per application dropping by 65%.

What We Did

Strategy and messaging

Online paid search

Display advertising

Search-engine optimization

Metrics, forecasting, reporting